Terms & Conditions

Standard Business Terms and customer information

I. Standard business terms

§ 1 Basic provisions
(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (Luisa Hartung) via the
https://studio-nonna.com/ website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.
(2) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an
overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to
every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent
professional or commercial activity.


§ 2 Conclusion of the contract

(1) The subject-matter of the contract is the selling of products .
(2) As soon as you place the respective product on our website, we shall submit to you a binding offer to conclude a contract via the online
shopping cart system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can call up the "shopping cart" using the corresponding button in
the navigation bar and make changes there at any time.
After clicking the button "Checkout" or "Proceed to order" (or similar designation) and entering the personal data as well as the payment and shipping conditions, the order data will finally be displayed to you as an order overview.


If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will
either be taken to the order overview page in our online shop or forwarded to the website of the provider of the instant payment system.


If you are forwarded to the relevant instant payment system, choose and/or enter your data as appropriate. Finally, on the website of the provider of the instant payment system or, after you have been directed back to our online shop, the order data will be displayed as an order overview.


Before submitting the order, you have the option once more to review or change (you may also use the "Back" button on your web browser)
any information on the order summary page, or to cancel the purchase.
By sending the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order with obligation to pay", "pay" /
"pay now" or similar designation) you declare the legally binding acceptance of the offer, whereby the contract is concluded.


(4) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a
partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one,
and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by
a SPAM filter.


§ 3 Special agreements related to the offered payment methods


(1) Payment via "PayPal" / "PayPal Checkout"
If you select a payment method offered via "PayPal" / "PayPal Checkout", the payment will be processed via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be displayed to you under a correspondingly designated button on our Internet presence as well as in the online ordering process. "PayPal" may use other payment services for payment processing; if special payment conditions apply, you will be informed of these separately. You can find more information on "PayPal" at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.


§ 4 Right of retention, reservation of proprietary rights

(1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price is paid in full.


§ 5 Warranty

(1) The statutory warranty rights are applicable.
(2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it
is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it
shall have no effect on your legal warranty claims.
(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to be agreed if you were informed of the same by us before submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.


§ 6 Choice of law


(1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed
by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-thedoubt
principle).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.


II. Customer information

1. Identity of the seller
Luisa Hartung
Memelstraße 8
65191 Wiesbaden
Germany
Telephone: +49611180530
E-Mail: studiononnaofficial@gmail.com


Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under
https://ec.europa.eu/odr.
We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.


2. Information regarding the conclusion of the contract
The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in
accordance to the regulations "conclusion of the contract" in our standard business terms (part I.).


3. Contractual language, saving the text of the contract
3.1 Contract language shall be English.
3.2 The complete text of the contract is not saved with us. Before the order is sent, via the online - shopping cart system the contract data
can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legallymandated
details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.


4. Main features of the product or service

The key features of the goods and/or services can be found in the respective quote.


5. Prices and payment arrangements
5.1 The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components,
including all the incidental taxes.


5.2 The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on
our website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by
you, insofar as free delivery is not confirmed.


5.3 If delivery is made to countries outside of the European Union, we may incur unreasonable additional costs, such as duties, taxes or
money transfer fees (transfer or foreign exchange fees charged by the banks), which you must bear.


5.4 You must also bear the costs arising from money transfers in cases in which the delivery is made to an EU Member State, but the payment is initiated outside of the European Union.


5.5 The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the
respective quote.


5.6 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded
become payable immediately.


6. Delivery conditions


6.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on
our website or in the respective quote.


6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during
shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This
condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who
has otherwise been appointed to execute the shipping operation.


7. Statutory warranty right


Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions of Business (Part I). These SBTs and customer details were created by the lawyers specialising in IT law who work for the Händlerbund, and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and assumes liability in case warnings
are issued. More detailed information can be found on the following website: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.


last update: 29.11.2022

The Jewelry Materials We Use

At Studio Nonna, material quality is at the heart of everything we design. Our jewelry is made to last, feel good on the skin, and fit seamlessly into everyday life.

Below you’ll find a transparent guide to all materials used across our collections.

316L Stainless Steel Jewelry

What is 316L stainless steel?

316L stainless steel is a premium-grade material commonly used in medical applications due to its durability and skin compatibility. It is widely recognized as one of the most durable materials in contemporary jewelry.

Why we use 316L stainless steel

Our stainless steel jewelry is:

  • Hypoallergenic and nickel-free
  • Waterproof and rust-resistant
  • Highly durable and color-stable

This makes it ideal for everyday wear and long-lasting jewelry pieces.

Is stainless steel jewelry waterproof?

Yes. Our 316L stainless steel jewelry is waterproof and designed for daily use. For maximum longevity, we recommend avoiding prolonged exposure to harsh chemicals.

Gold Vermeil & Hoop Charms

What is gold vermeil?

Gold vermeil is a high-quality plating technique that combines a solid 925 sterling silver base with a thick gold layer.

Our gold vermeil specification

  • Base: 925 sterling silver
  • Gold layer: 2.5 micron
  • Significantly more durable than standard gold plating

A 2.5 micron gold layer ensures a rich gold tone and increased longevity.

Gemstone Hoop Charms

For our chunky hoop charms, we exclusively use real, natural gemstones. Each stone is carefully selected for its individual character, making every charm slightly unique and adding an elevated, more refined feel to each piece.

Our chunky hoop charms are designed to be modular and interchangeable. They can be styled with different hoops, allowing you to create versatile looks with a single piece.


Navajo Turquoise Jewelry - 925 Sterling Silver

What is Navajo turquoise jewelry?

Navajo turquoise jewelry is deeply rooted in traditional Native American silversmithing, where turquoise holds both cultural and symbolic significance. The combination of handcrafted sterling silver and natural turquoise stones has been passed down through generations and is known for its distinctive, timeless character.

Each piece reflects the individuality of the stone and the craftsmanship behind it, making Navajo turquoise jewelry both meaningful and one of a kind.

What is 925 sterling silver?

925 sterling silver consists of 92.5% pure silver and is a classic precious metal used in fine jewelry.

The origin of our Navajo turquoise jewelry

For our Navajo Turquoise Collection, we work in close collaboration with experienced silversmiths based in New Mexico. We personally know the artisans behind these pieces and value the traditional craftsmanship that goes into each design.

This close partnership allows us to ensure high material quality, authenticity, and a respectful approach to the cultural origins of the jewelry.

Why sterling silver for this collection

Our Navajo Turquoise Collection features:

  • Genuine 925 sterling silver
  • Natural turquoise stones
  • One-of-a-kind pieces with unique character

Does sterling silver tarnish?

Yes. Sterling silver may oxidize over time due to air exposure. This is a natural process and can easily be reversed with gentle polishing or regular wear.

Jewelry Materials – FAQ

Is your jewelry suitable for sensitive skin?

Yes. All materials used are carefully selected and suitable for sensitive skin.

Which pieces are waterproof?

Our stainless steel jewelry is fully waterproof and designed for everyday wear, including water exposure.

Gold vermeil and sterling silver pieces can also be worn in water without being damaged. However, frequent or prolonged contact with water — especially saltwater or chemicals — may affect the surface over time. To preserve their finish and shine, we recommend gentle care.

Is gold vermeil real gold?

Yes. Gold vermeil features a thick layer of real gold applied to a sterling silver base.